Changes to the personal account details are made by submitting a registered individual questionnaire (hereinafter referred to as the "Questionnaire") to OOO "Registrator "Garant" (hereinafter referred to as the Registrar), located at the following address: 8, Krasnopresnenskaya naberezhnaya, Moscow 123100 Russia,
phone: +7 (800) 500 2947 from 10:00 a.m. to 4:30 p.m. (Russia toll-free), or to transfer agents of the Registrar. The new Questionnaire may be hand-delivered to OOO "Registrator "Garant" or via an authorized representative, or if the Questionnaire has already been submitted before, by mail. Questionnaires to the Transfer Agent may only be hand-delivered or submitted via an authorized representative. The signature appearing in the Questionnaire must be affixed by the shareholder in the presence of the Registrar, transfer agent or be notarized.

In case of any changes in the full name of the registered person, the following items shall be additionally provided to the Registrar for the purposes of establishing whether the applicant's identity matches that of the person appearing in the registry:

original (must be produced) or a notarized copy of the Marriage Certificate (Certificate of Dissolution of Marriage) or Certificate of Name Change or any other document bearing proof of such changes.

In case of any changes in the document of identity, the following items shall be provided to the Registrar for the purposes of establishing whether the applicant's identity matches that of the person appearing in the registry:

passport supporting the identity of the registered person with a note to the effect of previously issued documents of identity made on the nineteenth page, or a letter of verification issued by a respective agency of the Federal Migration Service or another authorized organization to the effect that the document of identity, whose details appear in the personal account description, has been replaced with a document of identity appearing in the submitted documents. The letter of verification shall include a reference number, indicate the date of issue and bear the seal and signature of the signing officer.

Whenever the Questionnaire is submitted to the Registrar for the purposes of making changes to the personal account details via an authorized representative or by mail, such Questionnaire shall be accompanied by a notarized copy of the document of identity (passport) of the shareholder.

The questionnaire form and examples of how to fill it in, may be found on PJSC LUKOIL website under "Investor and Shareholder Center" in the "Registrar" section, or on the Registrar's website www.reggarant.ru under "Shareholder Info".

If the shareholder is unable to print out the questionnaire form from the websites of the Company or the Registrar, he/she has to write a letter to the Registrar requesting it to provide a Questionnaire Form or obtain one from the Registrar's representative office.

For the list of branches or transfer agents of the Registrar please go to the Company's website under "Registrar".

Changes to the personal account details contained in the registry of holders of the Company's registered securities shall be made by the Registrar only following provision of a receipt confirming that the given service has been paid for.

NB! The shareholder must on a timely basis advise OOO "Registrator "Garant" of any changes in his/her/its details (passport details, bank details, etc.). In the event of failure to provide details to PJSC LUKOIL or OOO "Registrator "Garant", the foregoing companies shall not be liable for any damages that may arise from or out of such failure (including undistributed dividends).

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